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Terms and Conditions



Please read the following saffron fresh terms and conditions.

1.Introduction1.1 Welcome to saffron fresh.These terms and conditions (“T&C”) comprise a contract between you and us governing your use of this website. If you are a consumer your statutory rights are not affected by this agreement.

1.2 References to “goods” in these T&Cs include “services”. Headings are for information only and are not binding.

1.3 We may update these T&Cs from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on our website. The changes will apply to the use of the website after we have given notice. If you do not wish to accept the new T&Cs you should not continue to use the site. Your use of the website after the date on which the change comes into effect indicates your agreement to be bound by the new T&Cs.

2. Registration

2.1 You must be 18 years to register on this website. You must supply us with correct information on registration and promptly notify us of any changes.

2.2 We may at our discretion suspend or terminate your registration or use of this site without notice and without giving reasons.

3. Your order

3.2 Please check your order carefully to ensure it is correct. You agree to supply us with correct information including delivery address and to notify us of any changes.

3.3 You acknowledge that you are over 18 years and have carefully read and accepted the price (including delivery charge), description and other information concerning the goods ordered.

4. Acceptance

4.1 We reserve the right, at our sole discretion, to refuse or cancel any order under uncontrollable circumstances include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. And your credit/debit card will not be charged until dispatch.

5. Information and image on this website

5.1: Whilst we make the upmost effort to ensure accurate and reliable information, we do not guarantee the accuracy of the all information on the website

5.2: If you inform us of any inaccuracies on the website, we will attempt to correct them as soon as we reasonably can.

5.3: The image displayed is indicative in nature.Actual product may vary in shape or design as per the availability.But we always try to send exact products.

6 . Payment and price

6.1 Payment is by credit card, Dabit Card, Net Banking and also Cash on delivery on our website.

6.2 The price for the goods you order is stated on our website. VAT is included unless stated otherwise. The price of goods may be changed at any time unless your order has been accepted (see below).

6.3 Delivery is charged extra at the rate specified when you place your order. A separate delivery charge will apply to each order except where an order already exists by the same customer in the same delivery slot.

6.4 All prices quoted on this website are quoted in Indial Rupees (INR)

6.5 The price of the goods may vary from the time to time dependent on market situation .

7. Unavailability and Substitutions

7.1 We cannot be held responsible if any goods are unavailable due to circumstances beyond our reasonable control. If so, you will be notified as soon as possible and offered alternatives if available.

7.2 We will not accept complaints for fresh product later than 12 hours after receipt of the order.

7.3 We will only substitute items at our own discretion if you give us this permission when completing your order. we cannot reach you by phone, or you do not request to be contacted by phone or if you have not given your consent for us to substitute missing items at our own discretion then these items will be delivered to your Home without prior notice.

8. Delivery

8.1 Delivery will be made to the specified address which you specify when ordering.

8.2 We reserve the right to cancel or proceed the orders containing perishable items if we do not think the delivery will be fulfilled within 24 hours.

8.3 We reserve the right to substitute the vegetable / fruit / other products with a product of equal or higher value in case of non availability of the product. However the same shall be done with prior consent of the customer.

8.4 The delivery would not be redirected / redelivered to any other address under any circumstances.

8.5 We will attempt the delivery of the items only once. In case the delivery does not get executed during this attempt, the customer would be provided an alternate address for picking up the goods. We do not undertake guarantee for freshness of the produce till the time of pick up.

9. Use

9.1 The goods are supplied for personal and not commercial use. They may not be re-sold.

10. Right to cancel – non perishable goodse

10. Please refer to our returns and cancellation policy

11. Ownership

11. Property (ie ownership) of the goods shall not pass to you before we have received cleared payment.

12. Intellectual property rights

12.1 The content of our website including without limitation all information, software, data, text, photographs, graphics, sound and video are protected by copyright, trade marks, service marks, patents or other proprietary rights.

12.2 Except insofar as expressly permitted in these terms and conditions, the content of this website may not be retrieved, displayed, modified, copied, printed, downloaded, sold, hired, reverse engineered or transmitted in any way without our prior written consent.

12.3 You may retrieve and display the content on this website for your personal and non-commercial use only and in connection with any actual or proposed order by you on this website

13. Data protection

13 Personal information collected from you is subject to our privacy policy .

14. General

14.1 These T&Cs constitute the entire agreement between you and us in connection with the use of this website. Any failure by us to exercise or enforce any right or provision of these T&Cs shall not constitute a waiver of such right or provision. If any part of this agreement is deemed ineffective for any reason, the remainder shall continue in full force.

14.2 We are not liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control.